The goal at Wood Repair Products is to provide our customers with quality products and exceptional customer service. In keeping with this goal, we are unable to except returned products. There is no way for us to guarantee that products that are returned have not been used or tampered with, and therefore we cannot resell them. In the event that you received incorrect product with your order, please call us at 1-866-289-3263 and we will get the correct product to you as quickly as possible.